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I forgot my password. How can I recover?

You'll need to remember the email address used in your account to perform automatic recovery. Just go to https://iot.weg.net and click on the "Forgot your password?" Link.

Enter your email and click on "Send verification code". Open the email with the title similar to "Verification code", copy the received code and paste it into the according field. Click "Verify code" and "Continue," then enter your new password.

I received an email to access a plant. What do I do?

Use this email to access content via the link available or to download the app from one of the available app stores. If you do not already have an account, navigate to https://iot.weg.net and click on "Sign Up" to create an account.

You will already have access to the plant that you were invited when you finish your registration.

How do I install the WEG IoT App?

You can follow one of the links below to be redirected to the app store on your smartphone or tablet.

Como conectar meu inversor ao portal IoT?

Caso ainda não tenha criado uma planta, vá no menu “Nova Planta”, escolha o tipo “Solar”, preencha os dados e clique em “Avançar”. Após esse passo é possível adicionar um novo inversor à sua planta e cadastrar uma string.

Caso deseje adicionar um inversor a uma planta existente, clique em “Inversores” no botão “Configurações” dentro da planta.

Porque meu inversor não aparece no site?

Para que o inversor seja integrado ao portal IoT é necessário que ele esteja conectado à internet e tenha sido previamente cadastrado ao portal conforme o procedimento "Como conectar meu inversor ao portal IoT?" disponível neste FAQ.

Meu inversor tem uma ligação com a internet, já fiz o cadastro do mesmo no portal, mas no IoT WEG ele aparece desconectado. Por quê?

Pode ser que haja algum problema com a autenticação do inversor no IoT WEG. Tente fazer o reset da senha do inversor no portal IoT, através do menu Configurações -> Inversores -> Resetar. Deve-se realizar o procedimento também na IHM do inversor, acessando o menu Portal Solar -> Resetar Senha do Portal.

Porque os dados da planta não estão atualizados?

É necessário que o inversor esteja conectado à internet. Além disso, é preciso esperar 15 min para que o dado apareça no portal.

Porque minha planta está gerando menos do que o esperado?

A geração solar é sazonal e possui ciclos anuais. No inverno é normal aparecer menores gerações pela posição e intensidade solar, sendo que este potencial será superior no verão.

Também, é necessário analisar se não há sombras ou sujeira em seu sistema. Por vezes a direção da instalação não é ideal, agravando estes efeitos.

Recomenda-se contatar o responsável pela instalação – caso esteja na garantia – ou empresa externa para uma avaliação mais precisa e local.

How does WEG Motor Scan send the measurements to the WEG IoT Platform?

Measurements stored in the WEG Motor Scan must be collected using the WEG Motor Scan mobile app with a smartphone or tablet through the Bluetooth conection. If the smartphone or tablet has an internet connection at the time of collection the data will be transferred automatically. However, data can be collected for later upload according to internet availability.

What happens when I restart WEG Motor Scan?

All sensor configuration will be erased and the WEG Motor Scan can be configured for use on another motor. The data collected and sent to the WEG IoT Platform will remain avaiable in the plant where the sensor was registered.

How do I sign in to the App?

The registration of a new login can be done either by the WEG IoT Platform in https://iot.weg.net or through the mobile application following the instructions available on the screen. The platform and the application share the same login, not having to make two registrations.

How to configure WEG Motor Scan?

The WEG Motor Scan must be configured using the instruction guide available in the mobile application.

What should I do if the mobile app does not find the WEG motor serial number?

The user can register the nameplate data manually through the field “I don't have a serial number”.

How does scheduling vibration measurements work?

Vibration measurements occur according to the schedule chosen by the user during the WEG Motor Scan configuration. A maximum of 12 schedules are accepted per day and it is recommended to schedule times within the period of engine operation.

Can the measurement schedule be changed after it has been configured?

Yes. After the initial setup you can modify the schedules through the mobile app. It's necessary to be close to WEG Motor Scan to make configuration changes.

What is the maximum distance to synchronize the mobile app with the WEG Motor Scan?

The WEG Motor Scan can be synchronized with the mobile app at approximately 10 meters or via gateway at approximately 30 meters. This is just a reference value, which may vary depending on the environment where the WEG Motor Scan and Gateway are installed.

When synchronizing with the WEG Motor Scan, does the smartphone need internet access?

No. The WEG Motor Scan application was developed to operate in environments without internet access. Measurements acquired by the smartphone or tablet during synchronization are stored and sent to the MFM software when the mobile device has internet access.

How to update the location of WEG Motor Scan?

Using the mobile app, you can update the WEG Motor Scan location. The "Update location" option is available after synchronization in the "More" tab. The location sent to the WEG IoT Platform corresponds to the location information of the smartphone or tablet. There is no locating device installed on the sensor.

How to access the WEG IoT Platform?

The WEG IoT Platform is open and can be accessed at https://iot.weg.net.

How to register on the WEG IoT Platform?

Through the WEG IoT Platform https://iot.weg.net or through the WEG Motor Scan mobile app.

What is a public plant?

When the plant is marked as public, any user of the WEG IoT Platform can view all the data of this plant. Only users with administrator permission of the plant are authorized to modify the data.

What is an event and when is it generated?

An event is characterized by the change in the state of one of the parameters that the WEG Motor Scan monitors. The change in the state indicates that one of the alarm criteria has been exceeded, both for the alert level and for the critical level.

How do I interpret the event traffic light?

When setting the alarm criteria levels, consider the application where the WEG Motor Scan is installed, and set appropriate values for the healthy operation of the motor, both for vibration and temperature, following the logic defined for the alarm criteria: Healthy (green): the motor is in its normal operating condition. Alert (yellow): scheduling a preventive stop of the motor is recommended for detailed diagnostics. Critical (red): an immediate corrective maintenance job on the motor is recommended.

How do I configure alarm criteria for events?

Through the MFM software, on the asset screen, access the sensor data, click on "Tolerances". You can change the alert level and critical level values for vibration and temperature measurements.

How do I change measurement units from metric to imperial?

Through the configuration options of the “Measurement unit” app.

Is it possible to integrate WEG Motor Scan with other monitoring platforms?

This option is possible through contact with the sales team.

If the data is transmitted via Bluetooth, do I need a Wi-Fi/Bluetooth router near the WEG Motor Scan, or should I implement a data collection route using a smartphone?

The user can choose to collect data with the app using a smartphone or tablet; in this case, through a collection route or automatically through the WEG Motor Scan gateway (sold separately). The gateway connects to the sensor via Bluetooth and can send data to the WEG Motion Fleet Management software through a connection via Ethernet cable, Wi-Fi or 4G modem (via USB, not sold by WEG).

To reinforce reliability, what means are used as data protection in the WEG Motion Fleet Management software and in the WEG Motor Scan (such as portal security)? What technologies are used? How is cybersecurity approached?

Our cloud partner is compliant and certified to standards ISO 27001; ISO 27017; ISO 27018; ISO 22301; ISO 31000; SOC 1, SOC 2 and SOC 3; PCI; HITRUST; ISO 9001; ISO 14001; ISO 50001 and OHSAS 1800; EU Model Clauses; FERPA; Cloud Computing Compliance Controls Catalog (C5) (Germany) and others. They provide a website that allows you to download various certifications. https://www.ibm.com/cloud/compliance. We use standard security protocols for user authentication (OpenID) and authorization (OAuth 2.0) for our website and mobile apps. WEG products are integrated with the WEG Motion Fleet Management software using the MQTT 3.1.1 protocol over the TLS 1.2+ protocol.

What are the WEG Motor Scan Terms of Use?

The Terms of Use can be accessed at this link: https://www.weg.net/eulawegmotorscan

What is the maximum distance to synchronize the WEG Motor Scan sensor with the gateway?

The WEG Motor Scan sensor can be synchronized with the gateway at approximately 30 meters. This is just a reference value, which may vary depending on the environment where the WEG Motor Scan and gateway are installed.

How many sensors can be connected to the gateway?

Up to 100 WEG Motor Scan sensors.

What are the communication protocols available on the gateway?

The WEG Motor Scan gateway can connect to the WEG Motion Fleet Management software via ethernet cable, Wi-Fi or 4G modem (via USB port). WEG does not sell the 4G modem. To obtain a 4G modem, contact your telephone company.

What is the gateway power supply?

The gateway is powered over Ethernet (PoE) through its Ethernet port. If the user's network does not have this structure, or when the WI-FI or 4G modem connection is used, WEG provides a PoE injector power supply. See the instruction manual for installation.

How do I configure the gateway?

Using the WEG Motor Scan app, choose the option "New Device", then click on "Select", gateway "Cassia X1000". Follow the guidelines presented in the app or refer to the instruction manual at https://static.weg.net/medias/downloadcenter/hfd/h51/WEG-motor-scan-gateway-cassia-X1000-manual-10008451731-en-en-es.pdf.

Can the WEG Motor Scan be installed in machines other than electric motors?

Yes. The sensor can be installed both in electric motors and in machines such as gearboxes, pumps, fans and compressors coupled to electric motors. In those kinds of machines, the WEG Motor Scan is registered as generic (other applications) and is intended for monitoring vibration and temperature. See the product manual to install the WEG Motor Scan on the machine.

How do I configure the WEG Motor Scan on machines that are not an electric motor?

The WEG Motor Scan application provides the instructions step-by-step. When asked about the asset type, select “Other” and proceed with the configuration. For more details, see the Sensor Configuration Manual at https://static.weg.net/medias/downloadcenter/h3e/h7c/WEG-motor-scan-mobile-app-manual-10008443991-pt-en-es.pdf.

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