FAQ
Do you have any doubts about WEG Motor Scan? Check the answers for our Frequently Asked Questions.
I forgot my password. How can I recover?
You'll need to remember the email address used in your account to perform automatic recovery. Just go to https://iot.weg.net and click on the "Forgot your password?" Link.
Enter your email and click on "Send verification code". Open the email with the title similar to "Verification code", copy the received code and paste it into the according field. Click "Verify code" and "Continue," then enter your new password.
I received an email to access a plant. What do I do?
Use this email to access content via the link available or to download the app from one of the available app stores. If you do not already have an account, navigate to https://iot.weg.net and click on "Sign Up" to create an account.
You will already have access to the plant that you were invited when you finish your registration.
How do I install the WEG IoT App?
You can follow one of the links below to be redirected to the app store on your smartphone or tablet.
How does WEG Motor Scan send the measurements to the WEG IoT Platform?
Measurements stored in the WEG Motor Scan must be collected using the WEG Motor Scan mobile app with a smartphone or tablet through the Bluetooth conection. If the smartphone or tablet has an internet connection at the time of collection the data will be transferred automatically. However, data can be collected for later upload according to internet availability.
What happens when I restart WEG Motor Scan?
All sensor configuration will be erased and the WEG Motor Scan can be configured for use on another motor. The data collected and sent to the WEG IoT Platform will remain avaiable in the plant where the sensor was registered.
Want to buy it? Want more information about the product? Want technical support?Want more information or want to know how to get the WEG Motor Scan? It's simple! Click on the link bellow and we will get back to you as soon as possible.